Privacy policy
LOCALTRAVELING PRIVACY POLICY
LOCALTRAVELING HEART AND SOUL is the main brand used for short-term rentals by GREEN PROJECTS DESENVOLVIMENTO DE PROJECTOS IMOBILIARIOS LDA (hereinafter referred to as “LOCALTRAVELING”), headquartered at Rua dos Remédios 172-174, Lisbon, Portugal, VAT number/NIPC 507377800. The company is primarily dedicated to the management of local accommodation properties and is the owner of the domain https://www.localtraveling.com/, where its WEBSITE is hosted.
LOCALTRAVELING IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CLIENTS AND WEBSITE USERS AND HAS THEREFORE PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED. WE THEREFORE RECOMMEND THAT YOU READ IT CAREFULLY IN ORDER TO UNDERSTAND THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA IS COLLECTED AND USED.
1. WHAT IS THIS POLICY ABOUT?
1.1.
This Privacy Policy explains how we collect and process the personal data necessary for the provision of the services made available through the WEBSITE.
1.2.
Its purpose is to ensure that such services are provided efficiently and without disruption, while describing the practices adopted for this purpose.
2. WHAT IS PERSONAL DATA?
2.1.
Personal data means any information relating to an identified or identifiable natural person, regardless of the nature or format of such information, including the person’s image and voice.
2.2.
An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more specific elements of their physical, physiological, mental, economic, cultural or social identity.
3. HOW WILL WE USE YOUR PERSONAL DATA?
3.1.
LOCALTRAVELING will use the personal data you provide for the following purposes:
(a) Creation of a guest account; (b) Contact with property owners; (c) Analysis and response to your messages, customer support requests and information enquiries; (d) Sending newsletters or other publications that you have requested and/or that may be of interest to you; (e) WEBSITE operations and management; (f) Maintaining a record of your contact details; (g) Commercial purposes, such as data analysis, audits, fraud prevention and information systems security; (h) Adaptation, improvement and modification of services, namely through the identification of usage trends or assessment of the effectiveness of promotional campaigns; (i) Expansion of LOCALTRAVELING’s business activities.
3.2.
These personal data processing activities are essential to your satisfaction and to LOCALTRAVELING’s business operations and are carried out in accordance with applicable legislation and best practices.
3.3.
Your personal data will not be reused for purposes other than those previously identified or unrelated to the purposes for which it was initially collected.
4. WHAT ARE THE LEGAL GROUNDS FOR PROCESSING PERSONAL DATA?
4.1.
The personal data processed by LOCALTRAVELING is based on specific legal grounds depending on the purposes for which it is intended.
4.2.
The applicable legal grounds include:
- Compliance with pre-contractual measures;
- Consent for specific purposes;
- Legitimate interests pursued by LOCALTRAVELING;
- Compliance with legal obligations.
5. WHAT PERSONAL DATA DO WE COLLECT?
5.1.
LOCALTRAVELING only collects and processes the personal data necessary and appropriate for the purposes identified above.
5.2.
The personal data collected may include:
- First name;
- Last name;
- Telephone number;
- Country;
- Password;
- Email address;
- Company name;
- Submitted message;
- District;
- Cookie data;
- IP address.
6. HOW DO WE COLLECT YOUR PERSONAL DATA?
6.1.
Your personal data may be collected through forms available on the WEBSITE, through communications between the WEBSITE and your device, and through email communications sent to us.
6.2.
Personal data may be collected through:
(a) Account registration and contact forms; (b) Newsletter subscription; (c) Your browser; (d) Cookies; (e) Pixel tags and similar technologies; (f) IP address; (g) User data.
6.3.
LOCALTRAVELING undertakes to process your data lawfully and fairly.
6.4.
LOCALTRAVELING will not sell, rent or share your personal data with third parties, except in the situations expressly identified in this Privacy Policy.
6.5.
LOCALTRAVELING’s services are not directed at minors, and any personal data relating to minors is processed solely for compliance with legal obligations and not intentionally for any other purpose.
7. WHAT ARE COOKIES?
7.1.
Cookies are small information files that help identify your browser and may store information such as user preferences and settings.
7.2.
LOCALTRAVELING stores cookies on your device in order to personalise and facilitate navigation, as well as for troubleshooting, statistical analysis, quality assurance and system security monitoring.
7.3.
Except for cookies strictly necessary for the functioning of the WEBSITE, the storage of other cookies will always depend on the User’s acceptance and consent.
7.4.
For further information regarding the cookies we use, please consult our Cookie Policy.
8. WHAT ARE PIXEL TAGS AND SIMILAR TECHNOLOGIES?
8.1.
Pixel tags (also known as web beacons and clear GIFs) may be used in connection with certain services to track user actions, measure the success of marketing campaigns and compile usage statistics.
8.2.
For further information regarding pixel tags and similar technologies, please consult our Cookie Policy.
9. HOW DO WE PROTECT YOUR PERSONAL DATA?
9.1.
Your personal data is protected through the adoption of various technical and organisational security measures.
9.2.
LOCALTRAVELING uses data centre providers that offer adequate security guarantees.
9.3.
Personal data is stored on secure servers operated by Internet Tourism Solutions SL (“Avantio”), headquartered in Valencia, Spain.
9.4.
While browsing the WEBSITE, your data is protected through TLS encryption.
9.5.
Despite the measures adopted, no security system is completely impenetrable.
9.6.
Users should keep their passwords confidential and adopt appropriate security precautions.
10. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
10.1.
Your personal data will only be retained for the period necessary to fulfil the purposes for which it was collected.
10.2.
Where a mandatory legal retention period exists, the data will be retained for that period.
10.3.
At the end of the retention period, all personal data will be deleted.
11. HOW CAN YOU EXERCISE YOUR RIGHTS?
11.1.
Under applicable legislation, users may exercise the following rights:
(a) Right of access; (b) Right to rectification; (c) Right to erasure; (d) Right to restriction of processing; (e) Right to object; (f) Right to data portability.
11.2.
You also have the right to lodge a complaint with the competent data protection authority.
11.3.
To exercise your rights, you should contact LOCALTRAVELING via email at booking@localtraveling.com.
11.4.
If you request the deletion of your personal data, certain services may no longer be available.
12. WHEN DO WE SHARE DATA WITH THIRD PARTIES?
12.1.
LOCALTRAVELING may engage third parties to provide certain services, including maintenance, technical support, marketing, invoicing or payment management.
12.2.
LOCALTRAVELING ensures that such entities provide adequate guarantees regarding data protection.
12.3.
For data centre management purposes, LOCALTRAVELING uses AVANTIO services.
12.4.
LOCALTRAVELING may also communicate data:
(a) To companies within its corporate group; (b) To external partners, subject to the user’s prior consent.
12.5.
Data may also be disclosed in the context of investigations or judicial and administrative proceedings where legally required.
13. THIRD-PARTY WEBSITES
13.1.
The WEBSITE may contain links to third-party websites that collect and process personal data under their sole responsibility.
13.2.
Examples of such third parties include Facebook, Instagram and LinkedIn.
14. TRANSFERS OF DATA OUTSIDE THE EUROPEAN UNION
14.1.
In the event of data transfers to third countries outside the European Union, LOCALTRAVELING will comply with all applicable legal requirements regarding the protection of personal data.
15. MINORS
15.1.
The WEBSITE is not directed at minors under the age of 18. Therefore, we ask that minors do not provide personal data through the WEBSITE, application, social networks, social media platforms or email communications. Such information should only be provided through the specific registration form required to comply with the mandatory legal guest registration process, after the booking has been confirmed and when travelling as part of a group whose main guest is a responsible adult.
16. SENSITIVE PERSONAL DATA
16.1.
LOCALTRAVELING kindly requests that you do not send or disclose any sensitive personal data.
16.2.
Should such data nevertheless be provided, it will be deleted immediately.
17. CHANGES TO THIS PRIVACY POLICY
17.1.
LOCALTRAVELING reserves the right to amend this Privacy Policy at any time.
18. CONTACT DETAILS
18.1.
If you have any questions regarding this Privacy Policy, please contact us at booking@localtraveling.com.
19. LATEST VERSION
5 May 2026. Lisbon (Portugal).